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We
endeavour to ensure that all our customers have complete satisfaction no
matter what their requirements are. It should, however, be understood
that for part of our service we depend on suppliers and that all orders
are accepted on the following conditions:-
1. Prices
The
displayed price at the time you place your order, is the full and
correct price.
2. Payments
We
accept payment by credit cards, debit card, banker's draft and cheques. Cheques need to be
made payable to: Sergio Lopez-Sagua and send to: Sergio Lopez - Online
Gallery, 5 Alwyn Gardens, Upton, Chester CH2 1LW, UK
3. Dispatch,
Delivery, Insurance & Returns
(1) The delivery cost to UK is
FREE.
(2) The delivery cost to EU countries is £9.50.
(3) The delivery cost to USA is £19.00.
(4) The delivery cost to Japan, Canada and Australia is £22.50.
(5) For other countries please contact us for quotation before ordering,
at
sales@sergiolopez.co.uk.
(6) Any local duties required by your customs authorities for clearing
the goods, are your entire responsibility.
3.1 Dispatch:
Normally it will take 2 to 10 days from clearing your payment to
dispatch your order.
3.2 Delivery:
If we use the Royal Mail service. It will take an average of 2 working
days to deliver within UK, up to 5 days to EU and Ireland and up to
2 weeks to USA.
3.3 Insurance:
All shipments are insured. Please ensure that you CHECK your delivery
before signing for it.
4.
Availability of goods
We
process each order as received. However we depend on suppliers for part
of the process, if the output has faults or does not reflect the
standard of our artwork, we will reject it and the supplier will need to
produce it again resulting in a delay of our average delivery time.
In the event that we are unable to supply goods on time we will inform
you as soon as possible. A full refund will be given if you have already
paid for the goods and cannot wait.
5.
Damaged goods during transportation
You must
inspect the goods for visual damage on delivery. In cases of damaged
goods, this fact must be communicated to the delivery company at time of
receiving your delivery. This will allow us to apply our shipping
insurance coverage with the shipping company. You should then email
customerservice@sergiolopez.co.uk
within 7 days of delivery and we will advise you accordingly. In cases
where we advise you to return the goods,
sergiolopez.co.uk
will reimburse you for the delivery costs. You will then have the option
of accepting replacement goods, or receiving a full refund, including
the initial cost of delivery.
6.
Data protection
We
will take all reasonable precautions to keep the details of your order
and payment secure, but, unless we are negligent, we cannot be held
liable for any losses caused as a result of unauthorized access to
information provided by you.
7. Security of
your payments
We use
Pay Pal shopping cart system.
We do not have or hold any information related to your credit
cards or Pay Pal accounts. Pay Pal automatically encrypts your
confidential information in transit from your computer to the Pay Pal
server using the Secure Sockets Layer protocol (SSL).
8. Payments by
cheque
The
cheques have to be made payable to Sergio Lopez-Sagua and sent to:
Sergio Lopez Online Gallery, 5 Alwyn Gardens, Upton, Chester CH2 1LW, UK.
Please include the product name and reference number. Also clear
instructions regarding the delivery address. We will send the goods to you as
soon as your cheque has been cleared by our bank.
9. Website
compatibility
We do
not guarantee that this website will be compatible with your PC/computer
and we accept no liability for any corruption or loss of data held on
your PC/computer, or any liability for any kind of loss or damage caused
to your PC/computer resulting from the use of this website.
10. Copyright
All
images and this website are the property of Sergio Lopez-Sagua. You must not
use, reproduce, modify or distribute images or content on this website
in any form without written authorization from Sergio Lopez-Sagua
11. Breach of
contract
We
have the right to suspend or terminate any agreement if it appears to us
in our absolute discretion that this agreement has been breached.
12. Applicable law
The
laws of England shall govern the contract between us and any dispute
between us will be resolved exclusively in the courts of England.
English is the only language offered for the conclusion of the contract.
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